HOW TO PURCHASE

In order to make your purchase from tocotovintage.com you only have to follow these steps:

1. Choose the section
   
   
2. Visualize the product/s you are interested in. Click on the image for a larger photograph that shows the details of the products, the composition, available sizes reference number and price.
   
   
3. Select a garment and add it to your shopping You can continue shopping or make your order.
   
   
4. If you want to continue shopping, repeat the process but if you wish to make your order, please, start the process to register as a client
   
   
5. Once you have registered your data you will have created "My account". Confirm that all your details are correct and press "confirm".
   
   
6. When making your purchase please indicate your details and the delivery details for the garment/garments.
   
   
7. Select your payment method: Visa, Visa Electron, MasterCard, American Express or PayPal.
   
   
8. Confirm your order and make your payment
   
   
9. When we receive your order and payment has been verified, you will receive an automatic email confirming your purchase which will include : your order number and details of your purchase. This confirmation will also appear on screen. We recommend that you print or download either of these notifications in case any consultation is needed at a later date.
   
   
10. If you need to contact us, please mail us at tocotoonline@tocotovintage.com

ABOUT PAYMENTS

Form of payment

The following forms of payment are available to you: Visa, Visa Electron, MasterCard, American Express, Pay Pal or Sequra (only Spain).

If your credit card payment is rejected

Your credit card may be rejected for the following reasons:

• Your card may have Check that your card does not exceed the validity date.
• It may be that you have reached your card's Check with your bank that you have not exceeded your purchasing limit.
• The data may not be correct. Check that you have correctly filled out all the necessary

How to obtain an invoice in your company's name

You only have to check the "company" option in the personal details section and fill in the fiscal data required.

Tax-free

It is not possible to request a Tax-free purchase as this is only available in shops and you transport the objects yourself.

Security of credit card payments

The security of your credit card payments is guaranteed: the data is transmitted in encrypted form . Payment by Visa and MasterCard is only accepted through SEC (Secure Electronic Commerce).

After checking that the card adheres to the SEC system, the system contacts the issuing bank to allow the cardholder to verify the purchase. When the bank has confirmed authenticity, the amount is charged to the card. If this is not the case the order is cancelled.

ABOUT THE ONLINE SHOP

Recover your password

If you have forgotten your password, you can restore it easily:

• In the "my account" section you will find a link saying "Have you forgotten your password"

• When you click on this link you go to a screen which asks you to send us your email
• You will receive a link in your email in-box that will send you to a screen to restore your
• Once you are on the "restore password" screen, you only have to enter it again and when you click on "send" this password will be

Languages

The navigation languages on this online shop are Spanish and English

Stocks

When a product is out of stock it will be restocked as soon as possible. In the case that there is no more stock of a product it will be removed from the online shop.

ABOUT ORDERS

Confirmation of orders made

In the case that you should receive a defective article contact us

through tocotoonline@tocotovintage.com or by telephone at +34 937311361.

State of your order

You can consult the state of your order by email at tocotoonline@tocotovintage.com, indicating your name and the order number..

Removing an article from your order

You can remove any article from your order from the shopping cart before making your purchase and payment. If you have not completed your purchase, an article can be removed.

Cancelation of your order

On the page "My account" you can consult your list of purchases. From here you can cancel your order.

Defective articles

In the case that you should receive a defective article contact us

through tocotoonline@tocotovintage.comor by telephone at +34 937311361

Incorrect article

If at any time you were to receive an unsolicited article with your order, contact us through tocotoonline@tocotovintage.comor by telephone at +34 937311361 to resolve the situation.

Customer service:

E-mail: tocotoonline@tocotovintage.com

Telephone: +34 937311361

Customer service hours : Monday to Friday from 09:00h to 14:00h

Returns

We offer you the option to return items purchased online.

Once you receive your order, you have 15 calendar days from the order date to return any items you don't want.

Returns in Europe are completely free at post offices, if you want home collection you will be charged the costs equivalent to those of shipping (transport costs table).

Returns outside Europe are at the customer's expense.

To proceed with the return in Europe you should send us an email to tocotoonline@tocotovintage.com with the reference of your order and your contact information. We will contact you to coordinate the pick up of the garments through courier service, or post offices.

We cannot exchange returned products for another size or item. You should place a new order if you want to buy another product or change the size.

Please note that swimwear and underwear, for hygiene reasons, cannot be returned.

Returns outside Europe are at the customer's expense.

Return address:

TOCOTO VINTAGE

C/ PARE FONT, 125 1º 2ª

08223 TERRASSA (BARCELONA)

SPAIN

Refunds for returns:

At Tocotó Group SL we verify the reception of the garment or garments returned (the articles have to be in perfect condition with all original labels, together with the purchase receipt).

Once a return has been verified:

• You will receive a confirmation email indicating the amount of the refund which will be credited to you and the request of your account number confirmation to proceed to the refund.
• You will receive the refund for the import of the return garments within a few

How to proceed if the amount of the refund is incorrect:

Contact us through tocotoonline@tocotovintage.com and we will resolve the problem as quickly as possible.

Tocotó Group SL reserves the right to refuse returns communicated or delivered outside the deadlines stated or if the garments are not in the same condition as they were sent.

DELIVERY AND COSTS

Delivery costs

The shipping cost of your order will be automatically calculated depending on your location. If your country is not listed, please, contact us via: tocotoonline@tocotovintage.com

Spain	5.50€*
Balearic Islands	7.80€*
Ceuta, Melilla and Canary Islands	10.50€*
Europe 1	14.00€*
Europe 2	16.00€*
USA & Canada	25.00€
Rest of the world	35.00€

*VAT INCLUDED FOR SPAIN AND CEE COUNTRIES

EUROPE 1:

ANDORRA - FRANCE - PORTUGAL - BELGIUM - NETHERLANDS - LUXEMBURG - GERMANY - AUSTRIA - ITALY

EUROPE 2:

DENMARK - FINLAND - GREECE - CYPRUS - IRELAND - NORWAY - SWEDEN - POLAND - UK - BULGARIA - ROMANIA AND THE REST OF EUROPE

Delivery costs are free for orders of or above 90 € for the Peninsula (including the Balearic Islands, Canary Islands, Ceuta and Melilla), and for an order of or above 150 € for Europe.

*Delivery for the Peninsula and Balearic Islands through the parcel service chronoexpress, UPS

**Delivery for Ceuta, Melilla and the Canary Islands through UPS

***Delivery to the rest of Europe and the worl through UPS- FEDEX

****Delivery to Middle East, America and rest of the world through DHL, UPS, FEDEX.

Where to receive your order

You can receive your order at the address that you choose (Home, work etc. Never through a Post Office Box No. ).

Please bear in mind that the delivery address always has to coincide with the country of purchase.

Delivery times

The delivery times depend on the type of delivery and the destination country for the order. Standard deliveries for the Peninsula, Balearic Islands between 2 and 3 working days (except Ceuta, Melilla and the Canary Islands). For Europe between 5 and 7 working days. And between 10 and 20 working days for the rest of the world.

How to check the status of your order online

Consult us through tocotoonline@tocotovintage.comgiving us your name and order number and we will inform you of the status of your order.

Process for delivery of order:

We will send you a delivery confirmation email, when your order is about to leave our warehouse.

TAXES

The prices shown on this web site are shown in the currency of the country of origin of the order and include taxes.

In accordance with the existing legislation, , Tocoto Group SL is obliged to add VAT to all orders with delivery addresses within countries of the European Union.

For orders with delivery destinations outside the EU, no community VAT will be applied given that they are exempt.

Once the order for purchase has been filled out, and before making payment for the order, a final summary identifying the article/s purchased and their final price will be issued (including the taxes and transport costs applicable).

Can I ask for tax free purchase?

No. This is not possible given that Tax Free purchases can only be applied to products that are bought in shops and that are transported by the buyer.